I’m an executive assistant, operations professional, and client delivery and relations with over ten years of experience providing exceptional service, driving process improvements, and supporting complex client needs across both corporate and public-sector environments. I am known for my discretion, organizational excellence, operational projects, and analytical reports.

Recently serving as an Interim Client Specialist while as a Senior Customer Service Representative at Alight Solutions, I partner closely with the clients and internal teams to enhance service quality, streamline operations, update processes, and ensure compliance across multiple programs.

My background includes leading large-scale quality initiatives, mentoring new hires, creating executive summaries, and developing tools and reports that improve accuracy, efficiency, and client satisfaction. Before transitioning to corporate client management, I built a foundation in policy research and public service through roles at the U.S. Senate, the Heritage Foundation, and the Hudson Institution with my expertise in foreign policy and writing; all experiences that have helped strengthen my analytical skills and global perspective.

I’m passionate about creating solutions that improve both client and employee experiences, and I thrive in roles that blend communication, data-driven insight, and strategic problem-solving. I have always thrived on challenging myself, determined to solve the hardest puzzles life can provide, both professionally and personally.

Challenges in life are not something I am unfamiliar with; and rather than sit on the sidelines I’ve chosen to become a master of life’s challenges.

Who do you want on your side? Someone who has never gone into battle? Gone through battle unscathed?

Or gone through the darkest parts of the battle, and came out the other side covered in the evidence of their victory?

I firmly believe that the best way to solve and understand the complexities and challenges that life will throw at you both professionally and personally is to have lived it. When you have done so, you can truly be the calm in the chaos, pivot, and move forward with a plan.

Adapt. Improvise. Overcome.
Not just a catchy phrase.

It’s a modus operandi.